sweetgreen - Evanston, Illinois

JEFF C

In general, I love sweetgreen and always consider it when I want a healthy quick lunch or dinner. I’ve eaten at sweetgreens many times while traveling and locally on the go (in NYC, Denver , chicago). Yesterday I returned to the location in Evanston, IL and it was all good except a big mistake by the prep team that created a problem for me.

My go to meal is the tasty and high protein hummus crunch salad with chicken added. I placed an online / carry out order at 1:30 pm on a weekday that was supposed take 30 minutes to prep. Instead I was pleased to receive notification that it was ready in just 10 minutes. It’s a busy and congested area so I had to double park with the flashers on for my quick jump inside. The order was ready and clearly marked and both napkins and utensils were close by.

I scooped up my order and drove to my lunch spot and was disappointed that they had forgotten to add the chicken that I ordered and paid for. Unfortunate I was too far away to return to the store to have them correct the problem.

Later in the day I responded to the “contact us about your order” link in the original confirmation email and explained what happened, provide the attached pix and to request a refund. Sweetgreen customer service responded quickly and offered a credit against my next order. I reiterated my request for a refund back to my credit card which they quickly granted and processed.

All’s well that ends well. I will continue to eat at sweetgreen locations including evanston. I hope they improve their attention to detail and quality assurance of order completeness.

Madeline Quall

In general I love sweetgreen but this location has a lot of issues. Almost every time I order on app, it’s delayed. Today my order was delayed 90 minutes. It’s ironic because they have a sign hanging about customer centricity but there is never any sense of urgency or apologizing for delays. My order finally said ready 90 minutes later and there is nothing here.

Elizabeth Lee

I know food doesn't always live up to advertised pictures so my bad for not going in person for my first try at a Sweetgreen location, but the delivery I got was the most underwhelming order compared to the images. It doesn't have to be pretty, but the servings were so much smaller - like it's something I'd expect from a fast food chain, which is not what I expected from Sweetgreen's branding. Tiny sweet potatoes for $4+ missing the honey sauce, super skinny piece of salmon. The vegetables with the Miso Salmon I got were oddly sour & felt like they'd been sitting out for a long time. so all in all... maybe I'll go in-person, but for taste & portion for value I don't think I'll order again

Hamid Ahmadi

server started multitasking and doing 2 orders at once. i found a whole lime piece in my salad

Stephanie L Stas

Always,
get the same salad it's awesome! Excellent people that work there! Very kind and frIendly. It's worth the price you pay

Jen Shelley

I've had lots of problems here in the past, but tried it again today (because I love the harvest bowl) and was happy to see it was well staffed, stocked, and clean. Triny who helped me was really great, perfect salad & so nice. I'll be back!

Ana Delvalle

Sweet green worker tried to fight me.
Called me names and others. She should be fired..picture below.
I don't care if your off work be professional because I am a customer but due to some of the attitudes there I have others order my food. I'm a security officer I don't apperiate being called a crack head when I am not shame on her.

R. Cooper Baer

The dining area is OPPRESSIVELY bright during lunch time. Floor to ceiling south facing window with no blinds means the sun will be in your eyes the entire time you are eating. Food is as expected for sweetgreen but I do NOT recommend dining in unless you can snag one of the two tables in the shade.